Our promise
We pride ourselves on creating a happy, safe, and loving environment for your furry friend. Find our promise and the boring but important Terms and Conditions below! Our caring team is dedicated to providing the best possible experience for you and your pooch.
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Our pledge to you it to keep your dog safe, happy, and well to the best of our ability at all times within our care. We will be dynamically assessing situations at all times to keep them well. We will aim to provide honest, transparent and fair feedback, and if there are any issues on the walk we will let you know at the end of the walk. We will also track our walks so you get the full hour and we will take photos of the walk so you can see exactly what we've been up to.
We will be on time, every time, come rain or shine.
You may be confident that your pet will get the care they require because of our extensive knowledge and experience. While it's never ideal to leave your dog(s) at home while you go to work, Pooches to Parks strives to make the process a little bit simpler by offering a dependable and outstanding dog walking service.
I will pick up your canine companions from your residence or workplace at the agreed time, accompany them to the park, engage them in physical activities, and indulge them in playful games until it is time to return home.
Your dog(s) will be taken to your neighbourhood park and walked like you would, giving them familiarity whilst staying in the local area.
We enjoy customising your dog's walks, so do let us know if your dog has a particular pastime or toy, is working on any training. We'll make sure to include it in a walk.
We also make sure they socialise and engage with other dogs frequently at the park, where they make friends while always being under supervision.
Terms and conditions
Pooches to Paws is covered by public liability insurance.
We have zero tolerance for aggressive dogs, and they will NOT be accepted into our service.
It is at our discretion if we feel that a dog is not suitable for our service and reserve the right to refuse any dog that we feel is unsuitable.
All client information is treated within GDPR and the Data Protection Act.
Your dog(s) must have a dog tag with your name and address at all times while walking as stated in the Control of Dogs Order 1992.
We will never let your dog(s) off the lead for their safety and protection. This is part of our policy and terms and conditions and is non-negotiable. We want our pooches to be safe at all times
Please do not feed your dog(s) up to an hour before the walk as this can result in bloat ‘twisted gut’.
Time your dog is out of the house may run over an hour to allow for pick up/drop off time on either side, particularly regarding group walks.
All dogs must be flea and wormed treated within the last three months.
Your dog must pass an assessment by a member of staff at Pooches to Parks before we walk. This will occur at the meet and greet session. If your dog shows signs of aggression, lack of obedience, or a risk towards other dogs or children we withhold the right to refuse service.
In the unlikely event that I am seriously unwell/family emergency/act of God to walk your dog(s), I will try my very best to get a trusted person with dog experience to cover the walks for me. If I am unable to do this, I will either refund your walks or we will rearrange to a time that suits you.
You must give us at least a week’s notice if you aim to rearrange a 5-day/monthly walk period. If you give us less than this, we withhold the right to refuse if you wish to rearrange.
As stated within the monthly or weekly plan's policy you have a 14-day cool-off period to cancel your plans. After this, no refund will be issued when you try to cancel. You must book your plan at time of booking it unless we are too busy in which case we will accommodate you at a later date.
You must give us 48 hours before you cancel/rearrange a single walk booking. We cannot issue a refund after this period.
If your dog(s) happen to suffer from ill health/disability/old age we must know before the walk. We will not be held liable for your dog becoming unwell whilst on a walk if they have a prior disability/ill health/elderly. Whilst we always try and ensure your dogs safety and accommodate dogs, we cannot guarantee this if your dog is already unwell/frail. Please make sure your dog is fit to walk as we will not be held liable if your becomes unwell on a walk. We withhold the right to refuse a dog a walk on health grounds if we feel they are not fit enough to walk.
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During warmer weather, we will adjust the walk to include shade, plenty of water, and breaks for rest in the shade. If the weather conditions are too hot and are deemed unsafe for dogs we will adjust our walking times to very early in the morning and evening time so your dog can continue to get their walks. This is at our discretion when we apply these changes, but we will follow guidance and advice on this from professional bodies and we will make you aware beforehand. If your dog is unfit to be in warm/hot weather you must let us know beforehand.